Customer-service employee

Working at <tc>DERYAN</tc>

Customer-service employee

A challenging position as Customer Service at DERYAN, where you, together with your team, take customer satisfaction and quality to an even higher level. Who are we and who are we looking for?

Every day, DERYAN has a reputation to uphold in order to exceed expectations. Customer Service is a calling card for our customers.

This means that they expect to be offered a solution as quickly as possible if they encounter a problem. It is important that the customer has to do as little as possible for this. Every day we work to guarantee and improve that experience.

What will you do?
You will perform various activities, such as answering the telephone, e-mailing mail, chat, WhatsApp, and other customer-oriented activities?

Would you like to work in a growing and young/dynamic company? Then we would like to meet you!

What does your position look like?
As an employee of the customer service department, you are the first point of contact for our customers.

Your most important task in this role is to speak to our customers by telephone, but also for other communication channels you don't turn around.

You have a central role in the team for both customers and colleagues. In addition, the position consists of various administrative tasks that you perform together with your colleagues. Within the customer service team you work together with 10 colleagues.

You

Have a completed and relevant MBO diploma (or higher) / HAVO gap year)
You have an excellent command of the Dutch language, spoken and written
You have good communication skills and a customer-oriented attitude
You master the Dutch language, knowledge of the English language is an advantage.
Has good listening skills
Is patient and thinks in solutions.

In return, we offer...